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FAQ
Q
Can you help us to make a dinner reservation?
Yes, we can help you to share our recommendation and make a reservation.
If you need our assistance, please contact us via email
Q
Is it possible to leave the luggages before check in?
Yes, it is available from 7a.m. After check out you can also leave the luggages until 11p.m.
Q
Can we extend our time of stay?
Please contact the Lounge.
Early check in and late check out will be charged as follows,
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Early Check in : 13:00-16:00 ¥3,300/per hour
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Late Check out : 12:00-14:00 ¥3,300/per hour
Q
Do you have a baby bed and children amenities?
Yes, but we only have a limited number of items. Please contact us.
Q
Do you have parking?
We do not have parking, please check the details from ACCESS page.
Q
Do you have parking?
We do not have parking, please check the details from ACCESS page.
Q
What are the cancellation charges?
We will charge 100% for the cancellation fee 5 days prior to arrival date.
Q
Can we reserve Rooftop Sauna & Bath and Isolation Tank after arrival?
Yes, please ask us for availability.
Q
Can we get a receipt of the payment?
We can issue a receipt only for payments made on site. If your reservation was made in advance payment, a receipt will be issued from the page where you made your reservation.